Supply of Hearing Aids and Hearing Care Terms and Conditions 

Quotations and orders are subject to the following terms and are in addition to your statutory rights which remain unaffected. Please ensure you read these terms carefully and check that the details on your order are complete and correct before you sign your order for monaural or binaural hearing aids.

  1. Who Are We?

We are Peninsula Hearing Care, an independent hearing healthcare provider in the United Kingdom. We provide independent, professional, hearing health care and audiology services through your local optician’s practice. We supply and fit hearing aids from the Worlds’ leading hearing aid brands, tailored to your individual needs – and all with free aftercare.

Peninsula Hearing Care Limited, India Mill Business Centre, Bolton Road, Darwen, Lancashire, BB3 1AE. Registered in England and Wales with Registered Number: 7353730. VAT number: 244 4376 06

  1. Your Free Hearing Test 

Our free hearing test for over 55s, provides a thorough assessment of your hearing by our fully qualified hearing professionals. The results of your hearing test and hearing health check will be explained in full to you, along with any recommendations for hearing device solutions. This hearing test and consultation is free and without any obligation to purchase.

  1. 60 Day Money Back Guarantee

Your hearing aid is supplied to you with a 60 Day Money Back Guarantee to ensure your complete satisfaction. If you are dissatisfied with your hearing aid for any reason, you may return it to us within 60 days of the date of fitting. So that we can refund you in full for the price of the hearing aid, you must ensure you return the hearing aid in original condition, with all original packaging, accessories and batteries supplied as part of your hearing aid order. You will be liable for the cost of any/all items that are damaged or not returned within 60 days from date of fitting. Your rights to obtain a refund or repair of your hearing aid in the event of you being supplied with a faulty hearing aid are not restricted.

  1. Your Warranty 

We offer up to 5 years’ warranty as standard on all our hearing aids. The warranty period is dependent upon the manufacturer and hearing device model – please refer to your fitting invoice for confirmation of your warranty period. This guarantee is in addition to your legal rights in relation to the goods (including personalised goods) that are faulty or not as described.

The following exclusions to the repair or replacement of your hearing aid may apply in the event of failure due to:

  • Damage or failure caused by improper use of your hearing aid, including but not limited to:-incorrect storage conditions and incorrect usage; high humidity, extreme heat or wet environments.
  • Usage or maintenance that is contrary to the manufacturer’s/Audiologist’s instructions.
  • Damaged or leaking batteries.
  • Damage caused by bodily fluids, including but not limited to sweat and ear wax.
  • Damage due to immersion in liquid.
  • Exposure to chemicals.
  • Damage caused by animals and pets.
  1. Aftercare and Rehabilitation

A period of rehabilitation is necessary with the fitting of every new hearing aid, to ensure optimum performance and adjustment to your new hearing device. We are committed to providing you with comprehensive and continuing aftercare. This means we undertake to provide you, free of charge with:-

  • Further personal consultations after your hearing aid fitting. These consultations will assess your progress and provide you with further assistance as required.
  • Free servicing of your hearing aids for their lifetime.
  • Annual hearing health care check-ups.
  • Cleaning of your hearing aids.
  • Advice on maintaining your hearing aids.
  • Advice on replacement batteries.
  • Access to remote care.
  1. Price

The price for the goods will be clearly shown on your order. Our full price list is available on our website at We reserve the right to change our prices from time to time, but any price changes will not affect orders that we have already confirmed with you. Unless otherwise specified by or agreed in writing with us, the price for the goods is payable by way of an initial deposit on the date of your order, and the balance payable when you agree to accept the goods at the time of fitting.

  1. We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply your hearing aids or hearing accessories, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

  1. Delivery of your Order 

Please note that timescales for delivery will vary depending upon the availability of the goods. We will contact you within 14 days of your order, with a delivery date, which we aim to also be within 14 days of your order date. Occasionally our delivery to you may be affected by an Event Outside Our Control, please see clause 10 in relation to this.

  1. Cancellation of your Order 

If you decide to cancel your hearing aid order before having received your goods, please contact your local Audiologist. We will confirm your cancellation in writing to you and we will arrange a refund of any deposit paid.

  1. We can withdraw products

We can stop providing a product, such as where a supplier discontinues that product or we stop using that supplier. We let you know within 7 days of your order if that occurs, and we shall refund any sums you’ve paid in advance for products which won’t be provided.

  1. Faulty Goods

As a consumer, you have legal rights in relation to goods (including personalised goods) that are faulty or not as described. We are under a legal duty to supply goods in accordance with the contract. Advice about your legal rights is available from Citizen’s Advice (Tel: 0808 223 1133) or Trading Standards. Nothing in these terms will affect those legal rights. If you wish to reject the goods, please contact your local Audiologist.

  1. We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice.

  1. Limitation of Liability

Your hearing aids and hearing accessories are supplied for domestic and private use. We have no liability to you for any loss of profit, loss of business or business interruption, due to us not complying with these terms. We do not exclude or limit in any way our liability for death or personal injury, fraud or fraudulent misrepresentation, or breach of your statutory rights.

  1. Events Outside Our Control

If our supply of your hearing aids or hearing accessories is delayed by an event outside our control, we shall contact you as soon as we reasonably can to let you know and do what we can to reduce the delay. If the delay is likely to be substantial, you can contact us to end the contract and receive a refund for any deposit or products you have paid for in advance, but not received. We shall not otherwise be liable or responsible for any failure or delay in providing your goods or hearing care service where this clause applies.

  1. Customer Care

All our Hearing Aid Dispensers are registered health professionals and are regulated by the Health and Care Professions Council (HCPC). Please visit for further details.

Your satisfaction is very important to us. If you are unhappy with any aspect of the goods and service you have received from us, in the first instance, please contact your local Peninsula Hearing Audiologist.

In the unlikely event that you are unable to reach a resolution, please contact us:
Peninsula Hearing Care, India Mill Business Centre, Unit 317, Bolton Road, Darwen, Lancashire,
BB3 1AE. Or email:

  1. You can go to court.

These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

  1. If a court invalidates some of this contract, the rest of it will still apply.

If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

  1. Even if we delay in enforcing this contract, we can still enforce it later.

We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.

Last updated 10 August 2023